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Privacy Policy

Collection of Private Information

Advance Media does not collect any personally identifiable information about the consumer, unless the consumer specifically gives it to us. We receive the e-mail addresses of those who communicate with us via e-mail (or to receive our newsletters) and information volunteered by the consumer, such as survey information, requests for information, and/or site registrations. Physical addresses, phone numbers, e-mail address, credit card numbers and expiration dates are needed for orders placed on the site. We do not sell, share, or rent this information to others.

Updating Personal Information

You can update your personally identifiable information by writing to us at the below postal address, calling 1-800-788-1024, or by e-mailing us.

Use of Personal Information

The information we collect is used to improve the content of our Web site, used to notify consumers about updates to our Web site or problems with their request, and not shared with other organizations for commercial purposes. Information entered when a person registers for our newsletters is not shared.

Registration information is used to allow Advance Media to communicate better with our customers. The information collected during voluntary registration enables us to give e-mail subscribers news articles and offers that correspond with their interests, and to present merchandise and offers to site visitors that will be of particular interest to them.

If you do not wish to receive e-mail, you can opt-out in registration.

Use of Cookies

A cookie is a small amount of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address. Advance Media uses these cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience. This information does not in any way reveal any personal data about visitors.

Advance Media also uses a session cookie, which is not placed on the users hard drive. A session cookie is a piece of identification between the browser and our server; to keep track of the items in a user's shopping cart and other session information. This cookie will disappear when the session expires or the user closes the browser. It is never written to the user's computer.

Collection, Use & Distribution of Personal Information

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to us or by writing to us at the above postal address and telling us that you do not want to receive e-mail from our company. Note: We do not make e-mail addresses available to any other organizations or companies.

If you provide us with your postal address, you may receive periodic catalogs from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail to us or writing to us at the above postal address. Please provide us with your exact name and postal address. We will be sure your name will be removed from the mailings of this information.

If you provide us with your telephone number or facsimile (FAX) number, you may receive telephone or FAX contact from us with information regarding your orders or requests for information. Please provide us with your correct phone numbers or FAX numbers so we can contact you if we have a problem with your order.

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via e-mail. You will have a choice as to whether or not we use information in this different manner. In addition, if we make any material changes in our privacy practices that affect user information already stored in our database, we will post a notice on our web site notifying users of the change. In some cases where we post the notice we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Secure Shopping

Online Payment Service

You can shop at Advance Media online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  1. 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  2. Industry leading encryption hardware and software methods and security protocols to protect customer information.
  3. Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Advance Media is registered with the Authorize.Net Verified Merchant Seal program.

Shipping Policy

Delivery times range from 1 to 4 days with most locations receiving product in 1 to 2 days. All orders received by 1:00PM (EST) will be shipped that same day if the product is available. We maintain a large inventory of all products and will in most cases have what you need on hand. This catalog specifies what products include shipping and what prodcuts do not. Please contact us to answer any specific questions you may have about shipping time and shipping charges.

Return Policy

Products may not be returned without a Return Authorization Number, which must be obtained within 30 days of the product being received at your location. No credit can be given without this number. We take full responsibility for defective products, but cannot accept responsibility for product damaged in shipping, or by other means outside of our control. All shipments must be carefully inspected before signing the freight bill. Concealed damage is the responsibility of the customer, and must be reported to the carrier within 15 days.

Return Check Policy

All returned checks will incur a $25 service charge, and terms of sale will revert to certified funds or credit card.

Return Equipment Policy

20% restocking fee on CD-DVD equipment.


 

If you are still unsure of giving your information over the internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 1-800-788-1024. Our fax number is 1-800-788-8436. Or, send your order to:

Advance Media
Attn: Order Processing
725 Millpond Road
Lexington, KY 40514

If you have any further question regarding your online security, please contact us at 1-800-788-1024 or e-mail Customer Service. All terms, conditions, specifications and prices are subject to change without notice.